How to setup outlook after importing old account information - Entering email account info creates with "(1)" after the account!

MerrGord

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Hello. I have been using Outlook for over 10 years and so I have many folders and sub-folders to manage my emails. I am currently using Outlook 2016 on a Win10 computer with an IMAP account. I exported and backed up my account info including all the folders and subs from Outlook. After deleting and reinstalling Outlook, when I opened Outlook for the first time, all my previous email folder structure was in place which was under my original email account. That is good. When I went to add my original email account which had created all the folder structure for Outlook to use, it created a new file structure using my email account with a "(1)" to make different from the original account and file structure.

I just want to get back to my original file structure with my original email address Outlook to use! How do I fix this?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Outlook does that when a data file of the same name exists so you don't have two identical file names.

The fix is to delete account from the profile, make sure all data files of the same name are renamed or deleted - IMAP files would be in %localappdata%\microsoft\outlook - then add the account back. If you have a pst of the same name, you can change the display name, but cannot change IMAP data file disaply names.
 
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