Synchronizing subscribed folders causes hanging during send/receive process

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Chrisokia

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
This is an account I inherited. It has a good 40 folders of which I use 5 or 6. They have items that cannot be deleted and I don't want to archive them. I have a personal outlook account and it has a good amount of folders and does not exhibit this behavior so it seems to be that outlook should be handle this other account.
It does not get a ton of traffic. The folder is about a 1.5Gb.

It takes forever to sync folders causing me to have to wait and sometimes miss emails because they arrive much later than expected.
I followed a post here saying to check/uncheck (can't remember) download headers but I don't see that as an option in Office 365.

I did this and it helped but its still way too slow.
  • Click Query
  • Select all your IMAP folders
  • Click Unsubscribe. Outlook may warn you some folders are ‘special’. Click OK if this warning appears
  • Click OK
  • Close and re-open Outlook.
  • Select your Inbox
  • From the menu click Folder > IMAP Folders
  • Click Query
  • Select all your IMAP folders
  • Click Subscribe
  • Uncheck When displaying heirachy in Outlook, show only subscribed folders.
  • Click OK

any thoughts?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The account you inherited is IMAP? Did you try unsubscribing from the folders you don't use?


Go to Send & Receive settings - Ctrl+Alt+S - the check every nn minutes should be set to at least 5 minutes, higher is better. Then click Edit, select the account.

Note, you can also access this dialog from File, Options, Advanced, Send/Receive button or the Send/Receive menu, Send/Receive Groups, Define Send/Receive Groups. I would try disabling the option for Get folder unread count for subscribed folders - and maybe Use the custom behavior defined below - with only the folders you use selected.

2020-02-17_22-17-38-0000.png
 

Chrisokia

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Hi,

Yes.,..that is how I have it set up. Only the 2 main inboxes are subscribed too. I keep these clean by moving emails to subfolders so there are maybe 20 emails 20 in the 2 sub'd inbox folders.

Nevertheless Outlook is constantly syncing '5 seconds remaining'
 
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