Microsoft Personal vs Work Accounts in Outlook

Status
Not open for further replies.

allannz

Member
Outlook version
Outlook 2019 32-bit
Email Account
Outlook.com (as MS Exchange)
I still have a personal Windows Live Custom Domain which I use with Outlook.com and had set up personalised email accounts for family for that domain. Even although it was grandfathered back in 2014, it has continued to work just fine on desktop Outlook, web based Outlook and Android (both Outlook and Samsung email client) - until yesterday.

Yesterday, I used my personal domain email address to sign up for the Microsoft PowerApps Community Plan, which is free for individual use, and which I thought would be useful to investigate (as we geeky types are wont to do). As part of the sign-up process, it has created a second separate Microsoft "work" account login and broken my Microsoft Account authentication as used by Outlook.com, stopping my email from syncing in both the Samsung Galaxy email app and Outlook for Android. Removing those accounts and attempting to recreate, just results in "account not found messages" on my phone. While I still have one existing functioning desktop Outlook connection on a PC, any attempt to use desktop Outlook to create an account on another machine also results in "account not found" and I can't set up an account to access my email via Outlook. If I use a web browser to Outlook.com - Microsoft free personal email, then I see both a personal account and work/school account choice being offered.

I have attempted to resolve this with Microsoft support and have been through four live chats and two phone calls with the Office 365 for desktop suites team, the Outlook mobile support team (who seemed to understand exactly the issue, but couldn't help), the Accounts and Billing Team and two different freephone numbers for Commercial support. About the only thing I have discovered, is that Microsoft support teams seem to work in completely siloed environments and despite my being given ticket numbers and links to live chat transcripts to "pass onto the next team", no one is able to access another team's support tickets.

Any suggestions on how to proceed to get email working again please?
 
Yesterday, I used my personal domain email address to sign up for the Microsoft PowerApps Community Plan,
You shouldn't have... :( There are issues if the email address is used in both office 365/azure and for a microsoft account. (BTDT, best move ever was changing my microsoft account alias - as i needed to keep the office 365 account).

Can you change the address used for the powerapps account? Or cancel /delete it? You really need to have it completely deleted, then make a new one, using an address not on the outlook.com side. (I'll ask my contacts what they recommend - they are a few pay grades above support.)
 
BTW, if you have an outlook.com alias on the account, try logging in using it. Sending mail might be a problem (it may use the outlook.com address) but incoming should work. (fingers crossed)
 
Yes I realise now that I shouldn't have...

I can't seem to find a way to administer the PowerApps account. Someone suggested going to portal.office.com and attempting to manage/delete the work/school account from there, but it just takes me to a Dynamics365 page which only displays an error of:
No instances found for this user ID
You have signed in with a user ID that cannot log into Dynamics 365. Contact your administrator to make sure that you have a valid Dynamics 365 user account.
Tenant Administrator false

There are no options on that page apart from "Sign Out"

With regard to my personal email, as mentioned above, I do have web access via outlook.live.com, where I get the choice of which Microsoft account to choose at login. I tried your suggestion of using an outlook.com alias (actually xxxxx@outlook.co.nz) which kind of worked the first time with Desktop Outlook. It did download my personal email, but continually paused and kept nagging me with a pop-up box to also sign into the Work/School account. The next time I started Outlook, it struggled to get past the loading screen and continually prompts for the Work/School login.

I think I really need Microsoft support to remove the Work/School account completely. If your contacts have any suggestions as to exactly where in Microsoft I need to go to request that, I would be extremely grateful. Having had six attempts at engaging with support already and basically got a "not us" response, I'm really not sure where to try next.
 
I have an email into support to see what they can do. (outlook crashed before i sent it and i forgot to get it out of drafts to send - so it just went out tonight).

Is the address the same as you used to sign up? If my message gets forwarded to the right people, they'll be able to remove it from powerapps.
 
Yes the same one. Thanks for your assistance. Very much appreciated.
 
Have now realised that actually all of my Windows Live Custom Domain addresses (family members) have the same issue. I guess the Work/School account created by the PowerApps setup, obviously affects the whole domain. Have you heard anything from your contacts Diane?
 
I'm assuming that your contacts are not able to assist? I've kept pursuing this separately with various Microsoft support teams anyway (up to my eighth now) and honestly, no one, but no one, wants to do anything except pass me on. As a paying Office 365 Home customer, this is pretty poor service on Microsoft's part.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
S Email was migrated from GoDaddy to Microsoft exchange. We lost IMAP ability Exchange Server Administration 1
T Outlook 365 2 Microsoft Accounts? Using Outlook.com accounts in Outlook 2
S Sync Outlook (2021) tasks with Microsoft To Do Using Outlook 1
Abraham Microsoft limitation !!!! Using Outlook 8
C Outlook 365 Microsoft Support - Please Advise Using Outlook 3
Z New minimum Outlook for Windows version requirements for Microsoft 365/Exchange Online Using Outlook.com accounts in Outlook 27
Y Disable Microsoft Outlook Test Message Using Outlook 4
V Outlook 2021 Microsoft Office Pro Plus 2021 - Inexpensive Lifetime License Using Outlook 6
I Exchange 2019 - MICROSOFT-CORP-MSN-AS-BLOCK Exchange Server Administration 0
D Change Microsoft Account password - what to do to update on all devices Using Outlook 4
D Microsoft Exchange account - Remote management Using Outlook.com accounts in Outlook 1
F Microsoft Outlook Connector 14.0.6123.5001 - Help! Using Outlook 6
R Microsoft Outlook 2016 - Gmail not sending, asks for password for SMTP, tried different ports Using Outlook 23
A Backup Email Accounts On OutLook For Mac 2016 (Microsoft 365 subscription version) Using Outlook 0
M Microsoft 365 Outlook keeps requesting password on Local Account Using Outlook 1
A calendar invites sent from Microsoft Outlook to Mac Outlook is not working Using Outlook 2
N .pst archive from work will not open/import on Microsoft 365 Exchange Server Administration 0
DariTrevino MIcrosoft Outlook PST file cannot repair Using Outlook 1
S Adding new Exchange (2016) rule very slow down Microsoft Outlook Exchange Server Administration 0
P Microsoft Outlook is requesting data from the server Using Outlook 2
Commodore Microsoft Exchange Add-in Using Outlook 2
C Copy Task to Non-Microsoft PIM "Rainlendar" Using Outlook 0
J Unable to link email messages in BCM using a single microsoft office 365 account in outlook 2013 BCM (Business Contact Manager) 1
Diane Poremsky Cannot start Microsoft Office Outlook Error Message Using Outlook 0
J Microsoft Exchange Emails - Shared Accounts Exchange Server Administration 3
R Microsoft Outlook can't translate this document. Using Outlook 1
tswatek Microsoft Outlook has stopped working Using Outlook 13
I Microsoft Security Update KB3097877 Using Outlook 14
R Microsoft Outlook 2010 - Non Cached Mode Using Outlook 0
padubajacket Microsoft Outlook has stopped working Using Outlook 2
E Microsoft Office Outlook 2007 Send Error Using Outlook 11
TotallyConfused Godaddy Microsoft exchange 2007 stopped updating Exchange Server Administration 1
S Outlook 2013 not fixed correctly by Microsoft!! Using Outlook 3
THOMAS BRAXTON Microsoft Office 2010 problems Using Outlook 1
Angger Microsoft Outlook 2010 Automatically Restarting Using Outlook 2
S Microsoft office Cannot complete operation error Outlook VBA and Custom Forms 1
Glyn Outlook Microsoft on a Sony Android Using Outlook 4
R The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be Using Outlook 1
K Outlook keeps prompting for Microsoft username and password for share calendar Using Outlook 0
M connection to the microsoft exchange server has been lost. outlook 2007 Exchange Server Administration 0
D Microsoft Outlook Not Responding Using Outlook 0
G Microsoft Outlook 2010 Add-On Using Outlook 2
J Microsoft Outlook 2007 Font Size Too Small Using Outlook 1
G Cannot start Microsoft Outlook Using Outlook 1
P BCM 2013, Microsoft SQL Server 2008 R2 (SP2), attachment issue n database size BCM (Business Contact Manager) 2
J archiving deleted e-mails on Microsoft Exchange Exchange Server Administration 7
M I cannot start Microsoft Outlook 2013 directly opening a .eml message Using Outlook 1
A "Microsoft Exchange Add-In" (UmOutlookAddin.dll) + Outlook Security Form ... Using Outlook 4
D Zoom in Microsoft Outlook Views? (Not Messages) Using Outlook 2
W Microsoft Mail & 2010 Outlook Using Outlook 1

Similar threads

Back
Top