BCM shuts down everytime I try to import/export or check for error

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B

Brittan

I don't know what to do.

I have to import contacts into BCM since I lost half my contacts. I don't

want to just drag them from contacts to BCM because I will end up with half

the contacts duplicates. So I exported the outlook file, then I went to

import into BCM but it shuts down rigth when I click on import/export.

Do you know what is causing this and how to fix it?
 
Re: BCM shuts down everytime I try to import/export or check forerror

On 3/1/2010 6:59 PM, Brittan wrote:
> I don't know what to do.

> I have to import contacts into BCM since I lost half my contacts. I don't
> want to just drag them from contacts to BCM because I will end up with half
> the contacts duplicates. So I exported the outlook file, then I went to
> import into BCM but it shuts down rigth when I click on import/export.

> Do you know what is causing this and how to fix it?


Strange.

How did you lose half of your contacts initially?

I don't know what's causing this, but probably can help you troubleshoot

this interactively.

Oh, and which Outlook and BCM version is this including which service pack?

Leonid S. Knyshov

 
Re: BCM shuts down everytime I try to import/export or check for e

I had moved from Act and used the accounts as groups. When I realized groups

should be catagories I switched them over. Then I went to start deleting the

accounts after I would remove each contact from the account. The problem is

I didn't realize I had to save the account each time after removing the

contact from the account so it was deleting the contacts in the group even

though I removed them. I didn't realize this was happening until I delted

about 700 contacts. I found the BCM deleted file and brought a lot of them

back which caused a lot of duplicates but for some reason there are still a

lot of contacts missing. I don't know which ones so I have to bring them all

in to double check.

I'm running 2007 with SP2...is there an upgrade?

Windows vista

Should I run in safemode to see if that fixes the BCM from shutting down?

Thanks.
 
Re: BCM shuts down everytime I try to import/export or check fore

On 3/2/2010 2:18 PM, Brittan wrote:
> I had moved from Act and used the accounts as groups. When I realized groups
> should be catagories I switched them over. Then I went to start deleting the
> accounts after I would remove each contact from the account. The problem is
> I didn't realize I had to save the account each time after removing the
> contact from the account so it was deleting the contacts in the group even
> though I removed them. I didn't realize this was happening until I delted
> about 700 contacts. I found the BCM deleted file and brought a lot of them
> back which caused a lot of duplicates but for some reason there are still a
> lot of contacts missing. I don't know which ones so I have to bring them all
> in to double check.

> I'm running 2007 with SP2...is there an upgrade?
> Windows vista

> Should I run in safemode to see if that fixes the BCM from shutting down?

> Thanks.


OK

So define "shuts down". Does the entire Outlook crash or just the BCM

process? And I'll ask again in this thread, does the database backup

complete successfully?

Leonid S. Knyshov

 
Re: BCM shuts down everytime I try to import/export or check for e

Thanks Leonid!

It's BCM 2007.

When it crashes the entire outlook crashes and automatically restarts.

I have done backups succesfully before but at times it won't work like right

now. When I click on manage database It pauses for a few seconds and then an

error window pops up saying "BCM for outlook could not complete your last

action or actions. Please try again". but then it still opens after that.

Then when I click on back up and choose the destination it starts to back up

and then an error window pops up and says "Database 'MSSmallBusiness' is

already open and can only have one user at a time. Backup Database is

terminating abnormally.

Also outlook shuts down a lot. I had my database to large which I think was

part of the problem but I split it and archived it which has helped.

Thoughts?
 
Re: BCM shuts down everytime I try to import/export or check fore

On 3/2/2010 4:20 PM, Brittan wrote:
> Thanks Leonid!

> It's BCM 2007.

> When it crashes the entire outlook crashes and automatically restarts.

> I have done backups succesfully before but at times it won't work like right
> now. When I click on manage database It pauses for a few seconds and then an
> error window pops up saying "BCM for outlook could not complete your last
> action or actions. Please try again". but then it still opens after that.
> Then when I click on back up and choose the destination it starts to back up
> and then an error window pops up and says "Database 'MSSmallBusiness' is
> already open and can only have one user at a time. Backup Database is
> terminating abnormally.

> Also outlook shuts down a lot. I had my database to large which I think was
> part of the problem but I split it and archived it which has helped.

> Thoughts?


A random thought would be to check your HDD health. A failing drive can

cause headaches for the SQL server.

Your case sounds like SQL timeouts.

Before we go to that, check the SQL log files for errors. You'll find

them at C:\Program Files\Microsoft SQL Server\Folder\Folder\MSSQL\Log

I'd have to look at your system at this point probably. I have that

remote capability.

Leonid S. Knyshov

 
Re: BCM shuts down everytime I try to import/export or check for e

There are errorlog files...is that bad?

I tried running the fix database under the managment section and it gave an

error and said "some errors were found that cannot be fixed. Please restore

a backed up database to conitnue working". Is that related to the SQL or is

my data base bad? should I us a backup database?

I will run a disk check tonight to see if it shows any hard drive problems.

I would love to do a remote configuration so you could see the problem

happen first hand.

I have a new hard drive and I'm going to buy Windows 7. Maybe this would

all go away if I loaded it all on a new drive...?
 
Re: BCM shuts down everytime I try to import/export or check fore

On 3/2/2010 9:51 PM, Brittan wrote:
> There are errorlog files...is that bad?

> I tried running the fix database under the managment section and it gave an
> error and said "some errors were found that cannot be fixed. Please restore
> a backed up database to conitnue working". Is that related to the SQL or is
> my data base bad? should I us a backup database?

> I will run a disk check tonight to see if it shows any hard drive problems.

> I would love to do a remote configuration so you could see the problem
> happen first hand.

> I have a new hard drive and I'm going to buy Windows 7. Maybe this would
> all go away if I loaded it all on a new drive...?


DO NOT RUN CHKDSK!!!

Do not, under any circumstances do that.

Leonid S. Knyshov

 
Re: BCM shuts down everytime I try to import/export or check for e

I did not do it.

What should I do next?
 
Re: BCM shuts down everytime I try to import/export or check for e

Now I can't even add a contact without getting the following error:

"This action cannot be completed because bcm cannot access the database.

Cannot open database "MSSmallBusiness" requested by the login. The login

failed. Login failed for user 'Brittan-PC\Brittan'.
 
Re: BCM shuts down everytime I try to import/export or check fore

On 3/3/2010 2:42 PM, Brittan wrote:
> Now I can't even add a contact without getting the following error:

> "This action cannot be completed because bcm cannot access the database.
> Cannot open database "MSSmallBusiness" requested by the login. The login
> failed. Login failed for user 'Brittan-PC\Brittan'.


Seems like a potentially failing hard drive and a potentially corrupt

database.

Please run a full backup immediately. It's built into Vista. You can

also use a tool like DriveImage XML or XXClone.

Sounds like you need help with a malfunctioning SQL instance. You can

open a case with Microsoft product support services for less than what

it would cost you to work with a consultant as they work on per-incident

basis rather than hourly.

Leonid S. Knyshov

 
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