This is a follow up to a previous request for help... Search for a thread with the title "Private messages not forwarding by rule? Outlook 2007". It was viewed several times but nobody had an answer to it...
I wound up calling Microsoft and opening a ticket on this. The answer was that it does not work, but thanks for calling Microsoft.
I could not accept this as an answer, and escalated the matter. Once again, I was told the same thing. Yes, it is a bug, we can recreate the problem, but no, we are not going to do anything about it.
I escalated further, now at tier 3 support and still cannot get satisfaction. Escalate to the manager there and he wants to commumnicate verbally, not by e-mail.
He tells me (over the phone) he does not have a manager, there is nobody in development I can talk to, the option will not be removed, and it will not work.
I am certainly free to pursue other avenues to air my frustrations, but my case is not important enough or enough people do not compain about this in order to have it addressed.
I am unhappy with the attitude I am getting from Microsoft. Clearly, I have found a bug in their software that is not documented online, and I do not carry any weight to have it recitified.
As my options are starting to run low, I am posting this on here, in hopes someone can help give me new avenues to pursue this issue.
The issue (in a nutshell) is that messages marked as Private are not being forwarded when requested. I have client side mail rules in place that do work (regular messages are in fact forwarded) however if a message is marked as private it does not work. I have created additional rules requesting private messages be forwarded yet it does not work.
I wound up calling Microsoft and opening a ticket on this. The answer was that it does not work, but thanks for calling Microsoft.
I could not accept this as an answer, and escalated the matter. Once again, I was told the same thing. Yes, it is a bug, we can recreate the problem, but no, we are not going to do anything about it.
I escalated further, now at tier 3 support and still cannot get satisfaction. Escalate to the manager there and he wants to commumnicate verbally, not by e-mail.
He tells me (over the phone) he does not have a manager, there is nobody in development I can talk to, the option will not be removed, and it will not work.
I am certainly free to pursue other avenues to air my frustrations, but my case is not important enough or enough people do not compain about this in order to have it addressed.
I am unhappy with the attitude I am getting from Microsoft. Clearly, I have found a bug in their software that is not documented online, and I do not carry any weight to have it recitified.
As my options are starting to run low, I am posting this on here, in hopes someone can help give me new avenues to pursue this issue.
The issue (in a nutshell) is that messages marked as Private are not being forwarded when requested. I have client side mail rules in place that do work (regular messages are in fact forwarded) however if a message is marked as private it does not work. I have created additional rules requesting private messages be forwarded yet it does not work.