Account sequence when checking mail

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murgatroyd

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
What determines the sequence in which accounts are checked when you check the mail? I have five accounts, and they aren't checked either in alphabetical order or in the order that they are listed in File > Account Settings.
 

murgatroyd

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
After some experimentation, it appears that accounts are always checked in the same sequence that they were created regardless of their naming or listing, so the only way to change the checking sequence is to remove all accounts and re-add them in the required checking sequence.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That's interesting - what is the point in rearranging the order in Account Settings if it is useless. :)

Depending on your needs, one option that might help you is Send and Receive Groups - they won't change the order, but you can set up different groups with different scheduled check times.
 

murgatroyd

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Thanks for your reply.
That's interesting - what is the point in rearranging the order in Account Settings if it is useless. :)

Indeed. Maybe this is a bug?

Depending on your needs, one option that might help you is Send and Receive Groups - they won't change the order, but you can set up different groups with different scheduled check times.

I found that accounts are *listed* in Send/Receive in the same sequence as in Account Settings, but they are still *checked* in the same sequence as they were created. I want to check all accounts at the same time but in a particular sequence.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yeah, send/receive groups wouldn't work for that situation.
 

murgatroyd

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
PS: From some further experimentation, the account checking sequence does appear to follow the sequence in which accounts are listed in Account Settings; however, it is also affected by the server response time, as it appears to check one account at a time on each server.

In my setup, I have four accounts (#1-#4) on one server, and one account (#5) on another server. The accounts were added, and are listed, in the sequence #1, #2, #3, #4, #5. However, when I check the mail, Outlook always prompts for the account passwords in the sequence #1, #5, #2, #3, #4. It looks like Outlook processes the accounts in the added/listed sequence, but because both servers have a similar fast response time, Outlook prompts for the first account on the first server (#1), then while waiting for that, it prompts for the first account on the second server (#5), then after those two passwords are entered, it proceeds similarly through the rest of the accounts (#2, #3, #4), which are all on the first server.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are any of the accounts on the same server? Outlook will only open a limited number of ports on the server - this was done to avoid DDOSing the server when using imap, but would apply to pop3 too.
 
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