IMAP header/content mismatch!

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martinez116

Member
Outlook version
Email Account
IMAP
The past few days, I have experieinced an error when downloading my email into my IMAP account. The headers and content of emails have actually been mismatched! I could have an email from Joe at 9am entitled "ABC". That email from Joe would come into my Outlook inbox as an email from Susan at 2pm entitled "XYZ". I would see in my inbox two email headers from Susan looking like duplicates but when I open them, one of the emails is Joe's email. The first time it happened, I just deleted the account and then added it again. It corrected the issue. But this morning it happened again. I just deleted and added the account again and it fixed it again. This is a nuisance though. I would appreciate your help with this.
 
larry

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
What antivirus do you use? Does it happen if you run outlook in Safe mode? (Difficult, i know, since the problem is not reproducible on demand.)
 
larry

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Does Webroot scan email? If so, it can cause problems such as you describe.




Try Safe mode for a few days and see the problem occurs. With Outlook closed, hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode.
 
M

martinez116

Member
Outlook version
Email Account
IMAP
Thanks Larry. I will work in Safe mode as you suggest. I'll connect in a few days to give you the result of it. So far, the error has not occurred again since I recreated the account a second time so I think it is best to wait until it starts happening again so I will have a good test.
 
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