Imap Folders are present, but the inbox folder is empty except for new message

Status
Not open for further replies.

pjobrent

Member
Outlook version
Email Account
IMAP
Hello All,

I am currently using Outlook 2007 with Windows 7. I opened my Outlook this morning and when I navigated to my inbox, there were no emails in there. I normally have 500-1000 previously read emails in there. They are all gone, the only emails that are coming in now are the new unread emails. Once opened they stay in there as showing up as read, they do not get removed. Any ideas where the others went, there were not any changes to the settings at all.

Please Help.

Thanks!!

Brent
 
Re: Imap Folders are present, but the inbox folder is empty except for new mes

Do you open the mailbox on another computer? The most common cause of disappearing mail is using a POP3 account and deleting it from the server.
 
Re: Imap Folders are present, but the inbox folder is empty except for new mes

I have tried going to the server and accessing the web mail via our host. We can access them completely when logging in through the browser, but when going back to Outlook, it shows the folder, but not the contents. The web mail still shows the information in the browser window. I noticed that when I open my Outlook I get the message "Downloading Hierarchy" before all of my emails are available. The pc having the issue doesn't seem to be doing this just going directly to send/receive. Could there be an issue with the personal file? I had this issue a few months back but after about an hour all of the messages were re-downloaded and the status bar at the bottom of the application said Downloading Message 1 of 685. Then they were all there.
 
Re: Imap Folders are present, but the inbox folder is empty except for new mes

It could be the data file. In Outlook 2007, go to File, Data file management. Choose the imap pst file and click open folder - this opens the folder location in Windows Explorer. Close Outlook, wait a couple of minutes then delete the imap data file and restart outlook. It will make a new data file.

Also check these settings in Outlook:

right click on the mailbox name in the folder list (where it probably uses your email address as the data file name) and choose IMAP folders. Click the Query button. Do all folders show up?

Press Ctrl+Alt+S - select the send receive group and click Edit. The first 3 options (Include...., Send..., Get boxes) should be checked. Receive should be checked too, but the options selected under it is more important. If Custom behavior is selected, is the inbox checked?
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
TomHuckstep Remove Send/Receive All Folders (IMAP/POP) button from Outlook 365 Ribbon Using Outlook 2
C Trying to move messages between imap accounts/folders Using Outlook 5
Abraham Outlook 2013 Lost my folders when moving from PST to IMAP Using Outlook 11
I Outlook for Mac 2019 using on desktop and laptop IMAP on both need help with folders Using Outlook 1
N Sent emails not reflected in all IMAP Folders Using Outlook 4
David Langer Outlook 2016 (365) How to restore the ability to Re-Map iCloud IMAP Folders Using Outlook 5
P IMAP Folders Dialog Box Using Outlook 1
M cannot change delivery folders with IMAP accounts Using Outlook 0
Liz Schneider PST from Outlook 2013 is now IMAP folders in 2016 Using Outlook 10
B IMAP folders don't update when Outlook 365 opens Using Outlook 0
Sue IMAP account personal folders disappeared Using Outlook 1
D How to force full message download for all Gmail messages in all folders with IMAP in Outlook 2013 Using Outlook 1
Commodore Weirdness with iCloud IMAP folders in Outlook 2013 Using Outlook 4
B Your IMAP server wants to alert you to the following: cannot rename system folders Using Outlook 8
A Cannot populate IMAP folders Using Outlook 1
L IMAP server wants to alert you to the following: cannot rename sytem folders Using Outlook 14
Commodore IMAP accounts and existence of similar folders Using Outlook 16
J Outlook Cannot Move Msgs to Folders (GMAIL IMAP) Using Outlook 1
D folders are missing using imap outlook 2007 Using Outlook 1
B IMAP server wants to alert you to the following cannot rename system folders Using Outlook 3
N No IMAP folders in Outlook 2013? Using Outlook 0
R This Computer Only Folders in IMAP Accounts Using Outlook 5
A Synchronization of IMAP folders Using Outlook 0
S Converting outlook 2010 pop account and folders to imap with gmail Using Outlook 1
T I recently changed my pop3 email to an imap - question on folders Using Outlook 3
D Copying POP3 folders from Inbox to IMAP Inbox in Outlook 2003 Using Outlook 0
S Hide Folders in Outlook 2007 (IMAP) Using Outlook 5
P Yahoo/IMAP folder rename by Outlook desktop 365 Using Outlook 0
O Outlook - Switch from Exchange to IMAP Using Outlook 2
HarvMan Importing PST into IMAP account Using Outlook 12
S Email was migrated from GoDaddy to Microsoft exchange. We lost IMAP ability Exchange Server Administration 1
I Help with Smart Folder + Query Builder on IMAP Using Outlook 0
CWM550 Discussion for all: IMAP + Safety Using Outlook 3
P Copying ALL calendar entries from Calender in PST file to IMAP OST file? Using Outlook 1
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
P "Item could not be moved" message occurs frequently for IMAP inbox, Office 365 Using Outlook 0
B Strange MAPI/Exchange/IMAP behaviour in OL 2016 under10.0.19044.2006 Using Outlook 0
B IMAP server rejects sent email - cannot deliver messages Using Outlook 2
P Comcast IMAP broken but their second level support said to call "the Outlook company" Using Outlook 4
C Outlook 2016 Unable to delete Gmail IMAP calendar Using Outlook 2
K Closing external IMAP email... Outlook 2013 Using Outlook 0
HarvMan Exporting IMAP OST file to PST Using Outlook 5
A Imap account not auto syncing inbox at startup Using Outlook 0
Z Remove GMAIL IMAP account from Outlook 2016 Using Outlook 2
G Outlook 2016: Want IMAP Data Files on My D: Drive and Not C: Drive Using Outlook 1
O Newbie question: how to sync two Outlook -Exchange and IMAP- calendars? Using Outlook 4
e_a_g_l_e_p_i A few question before I decide to switch to Pop from imap Using Outlook 9
P Sending email from outlook IMAP to GMAIL where embedded images are added as attachment Using Outlook 1
L IMAP Emails Disappear Using Outlook 0
V IMAP backup Using Outlook 0

Similar threads

Back
Top