Weirdness with iCloud IMAP folders in Outlook 2013

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Commodore

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
My iCloud/me.com account has gotten weirder after upgrading to Office 2013. I understand in 2013 you don't have to map "special" folders such as Sent, Trash, and Junk, as Outlook should receive the correct settings from IMAP server.

However, my Outlook seems to have some issues -- it keeps extra Sent Messages and Deleted Messages folders (see this screenshot)...
http://s14.postimg.org/qa5t289b5/outlook.png
...and if I attempt to delete them, they are returned in a second or two.

If I check the iCloud web interface, everything seems fine (no extra folders anymore):
http://s7.postimg.org/hnalz2zmz/icloud.png

I already tried deleting this IMAP account from Outlook and creating it anew -- same issues.

The Sync Issues folder hows some errors:

08:44:22 Synchronizing Hierarchy
08:44:22 1 folder(s) updated in online store
08:44:22 Synchronizing server changes in folder 'Drafts'
08:44:23 Synchronizing local changes in folder 'Inbox'
08:44:23 Synchronizing server changes in folder 'Archive'
08:44:23 Synchronizing server changes in folder 'Sent Messages'
08:44:23 Synchronizing server changes in folder 'Deleted Messages'
08:44:23 Synchronizing server changes in folder 'Sent Items'
08:44:23 Error synchronizing folder
08:44:23 [8004DF03-0-0-560]
08:44:23 Synchronizing server changes in folder 'Deleted Items'
08:44:24 Error synchronizing folder
08:44:24 [8004DF03-0-0-560]
08:44:24 Synchronizing server changes in folder 'Junk'
08:44:24 Done

What could be the cause here?
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Was SP1 installed? I thought this problem: Synchronizing server changes in folder 'Deleted Items' was fixed in either that update or another recent update.

--- update -
I was thinking of this problem: http://support.microsoft.com/kb/2606009 but it's for Exchange accounts. I don't know if it applies to imap accounts too.
 

Commodore

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
The problems seems to have gone away. For the moment -- I'll see if it survives the next Outlook restart or Windows reboot, and report if it doesn't.

I don't really remember the exact sequence of what I did to make it go away. Among what I did -- I tried deleting the two folders repeatedly in Outlook (kept coming back). Then I tried deleting them via me.com webmail interface (yep, they were created later on there as well after Outlook/Windows restart). They would be recreated after next Outlook restart. Then I also tried changing (in me.com settings) the location of Sent and Trash (I'm not sure it accepted using the two extra folders for that matter). I tried deleting the two folders via webmail again, and used Update Folder List in Outlook. Some time after this, they were gone.

Or maybe it was just a coincidence and something else got "optimized" while I was doing the above... :)
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I think the update folder list was definitely a factor - someone else mentioned using it solved a similar problem.
 
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