Exchange 2010 free/busy shows hashmarks in scheduling tab when not organizer

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Jennifer

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
I work with Outlook 2010 in an Exchange environment regularly. I have an individual who... when they RECEIVE meetings and click on the scheduling tab, all of the free/busy information shows as hashmarks.

When they create a meeting and are thus the meeting organizer... everyone's free/busy information shows up as it should.

When I (as an administrator) load this individual's mailbox on my own computer and open meetings from his calendar which he is not the organizer of, it also shows me hash marks. When I load meetings he is the organizer of, it shows the free/busy information.

Any thoughts on why this is so? I've done it with others' mailboxes and everything works normal - can see free/busy on the scheduling tab even if not the meeting organizer.
 

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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Exchange 2010 free/busy shows hashmarks in scheduling tab when not organiz

For whatever reason, Outlook isn't linking the email address to the free/busy, so it loads as not available. Did his mailbox move to a new server or something?
 

Jennifer

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Re: Exchange 2010 free/busy shows hashmarks in scheduling tab when not organiz

It's very possible his mailbox was moved, yes.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Exchange 2010 free/busy shows hashmarks in scheduling tab when not organiz

Are all appointments affected or just older ones? If only older ones, then it is due to the move.
 

Jennifer

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Re: Exchange 2010 free/busy shows hashmarks in scheduling tab when not organiz

Any meeting request received, even new ones. If you go to the calendar and open any meetings that they are not the meeting organizer for, the free/busy (except their own) is all hash marks. If you open meetings that they ARE the meeting organizer for, it will show everyone's free/busy just fine.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Exchange 2010 free/busy shows hashmarks in scheduling tab when not organiz

That sounds like the problem. At this point, I think it would disable autoupdate then reenable it - this will often fix problems where outlook isn't honoring a setting but i don't know if it will work here because Exchange is running the show, not outlook.
 
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