BCM must be activated

[wallisellener]

Hello all

An user is always having troubles with BCM.
The problem is that after adding a couple of new contacts Outlook crashes and BCM must be reactivated.
Now this is becoming annoying because BCM must be activated each 4 days.

Please let me know if you have a solution.

Cheers
W

 

[Diane Poremsky]

You're lucky, I can't get it to run for 4 hours. Anything in the Event viewer ?

 

[wallisellener]

Hi Diane

This is really frustrating. I'm desperately searching for a solution.

There is one entry in the event viewer.

Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 15.0.4420.1017, Zeitstempel: 0x506742d6
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.18229, Zeitstempel: 0x51fb1677
Ausnahmecode: 0xe0434f4d
Fehleroffset: 0x000000000000940d
ID des fehlerhaften Prozesses: 0x21b4
Startzeit der fehlerhaften Anwendung: 0x01cf588a1b4afac5
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:\Windows\system32\KERNELBASE.dll
Berichtskennung: df48ec8f-c535-11e3-b076-f0def1d2d6be

+

System

-

Provider

[ Name]

Application Error

-

EventID

1000

[ Qualifiers]

0

Level

2

Task

100

Keywords

0x80000000000000

-

TimeCreated

[ SystemTime]

2014-04-16T07:08:13.000000000Z

EventRecordID

114939

Channel

Application

Computer

Security

-

EventData

OUTLOOK.EXE

15.0.4420.1017

506742d6

KERNELBASE.dll

6.1.7601.18229

51fb1677

e0434f4d

000000000000940d

21b4

01cf588a1b4afac5

C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE

C:\Windows\system32\KERNELBASE.dll

df48ec8f-c535-11e3-b076-f0def1d2d6be

Any ideas?