BCM updated records not refreshing on other PCs

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ccsl

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Seeing this problem both on my clients network and on a test BCM environment setup on my own network to try and diagnose the problem :

Problem

User A updates an Account or Business Contact record (eg Business Address or Notes)

User B only sees the changes to those fields by exiting Outlook & restarting it.

Oddly, updates to some fields (the ones in the grids under 'Contact Management' or the Business Card view) are visible straight away.

Newly created records are visible on all machines, all fields correctly displayed.

This problem exists in either direction (ie User A doesn't see updated made by User B unless they're grid/card field)

This is a new install - they've used Outlook for years but wanted to try BCM

BCM Data is not linked to Outlook contacts.

Any suggestions gratefully received !

Environment

Office 2010 Pro Plus (32bit) with BCM ( BCM installed using the X16-56886.exe download)

Shared SQLServer 2008 Express MSSMLBIZ database

Both User A and User B are 'Administrators' in the sharing tab of the Database tool.

Both PCs are online to the shared database
 

ccsl

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Solved.

Outlook was loading several other add-ins including Act, Sharepoint, MS Social Connector.

Disabling all but the essential ones (ie Exchange) sorted the problem.

I have not had the opportunity to go back through them all to find the culprit, but Act is top of my suspect list given the difficulty in finding anyone else with this problem.

Still find it odd that the BCM calls to get the grid data worked OK but the calls for the full form failed.
 
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