Outlook 2013 Outlook 2013 no longer syncing 1 of 5 IMAP accounts

Status
Not open for further replies.

Krista

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I have 5 separate email accounts set up in Outlook 2013. - 3 Gmail, 1 Hotmail and 1 "Sympatico" (which uses the Outlook.com platform, so it looks like Hotmail) - all set up as IMAP. (Win 8.1 PC)

Two days ago problems began with the Sympatico account ONLY. (The other 4 are completely functional.)

Initially it was very slow to sync various folders but eventually it stopped to sync the Sent folder entirely. Because I had (just prior to this) uninstalled Adobe Reader DC, I wondered if that had messed something up so I tried a System Restore (4 different points) but none of them actually worked. (some error regarding my restore points failing.)

So today I deleted that Account and recreated it. All of the folders (which I see on Outlook.com) were recreated in the new O2013 Account but they fail to synchronize. Some folders start with gusto and then stop after 20 emails are downloaded. Others just won't sync at all. I repeatedly click on Send/Receive - and at the bottom it always claims to be synchronizing but nothing changes. Note: I can SEND emails from this account just fine (and copies do end up in the Sent folder online) but I receive no new emails and Sent and the other folders do not update in Outlook 2013. I get no error messages that I can see.

I've spend the past 2 days reading on this and tried the suggestions I can understand. Via IMAP folders, all my folders show (and aren't rooted) but I tried that anyway. Rooting inbox simply caused me to lose what few emails had been downloaded in the rest of the IMAP folders. (I've now unrooted my Inbox). Unchecked the Hierarchy box etc. I tried a "Repair" of Outlook 2013. I see Diane's "Outlook 2013 IMAP Troubles" entry but it seems to be referencing November 2013? updates so I haven't tried to figure out if the KBs she lists are the problem - since my issues are only very recent - and I've left the updates alone - in no small part because I wouldn't know how to do it anyway.

While the idea fills me with great fear, is uninstalling Outlook 2013 and starting everything from scratch the only thing left to do? It seems such a shame since the other 4 accounts are working just fine. (I presume to do this, one has to somehow delete all the .ost and .pst stuff that is related or they just repopulate all messed up? - I really don't fully grasp this as you can tell.)

Please, can someone help me? I know this is a common problem but I'm desperate for help and I really don't know what to do.

Thank you.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
P Outlook 2013 search no longer works Using Outlook 2
J Calendar data can be viewed on Outlook.com, but no longer syncs to Outlook 2013 Using Outlook.com accounts in Outlook 3
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
K Closing external IMAP email... Outlook 2013 Using Outlook 0
P Outlook 2013 Calendar Archiving Using Outlook 0
T Compuserve, Yahoo, Oath2 and Outlook 2013 Using Outlook 4
Paula S. Outlook 2013 won't recognize new password Using Outlook 4
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
X Using Outlook 2013 and Outlook 365 Using Outlook 1
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
J Outlook 2013 Change color of text in data fields of contacts in Outlook 2013? Using Outlook 10
Commodore Outlook (2013) issues with icloud.com mail Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
P Outlook 2013 "Item could not be moved - still an issue for Outlook 2013 Using Outlook 0
M Creating an RSS Feed **FROM** Outlook 2013 Calendar. Using Outlook 5
D Outlook 2013 Yahoo IMAP Sync problems Using Outlook 1
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
B Outlook 2013/Exchange 2013 - Conf Rooms not fully booking "resolved conflict" meetings Using Outlook 3
G Can't create Folder Groups in Outlook 2013 Using Outlook 0
A Run time error 424. object required in outlook 2013 Outlook VBA and Custom Forms 10
Rupert Dragwater Several questions regarding Outlook 2013 Using Outlook 9
P Outlook 2013 opens with FILE tab selected. Using Outlook 3
I How to display sender's name instead of email address in outlook 2013 message Using Outlook 5
Z Outlook 2013 Gmail IMPA emails not showing dates only showing times Using Outlook 1
B Forward every other email in Outlook 2013 Outlook VBA and Custom Forms 2
P Synching Outlook 2013 Notes with iPhone 8 Using Outlook 1
N Outlook 2013 Folder View Using Outlook 8
M Outlook 2013 fails to start -- missing WindowsCodecs.dll error Using Outlook 3
David Michaels Contact card shows blank Outlook 2013 Outlook VBA and Custom Forms 0
C Attached files on Outlook 2010 Sp1 & Exc 2013 are missing Exchange Server Administration 1
R Folders shifting around in Outlook 2013 and 2016 Using Outlook 3
P Sync Desktop Outlook 2013 with Outlook.com? Using Outlook.com accounts in Outlook 5
J Outlook 2013 when clicking To in a new email show Company names Using Outlook 0
J Outlook - 2013 - Error msg when copying folders from Online Archives to another user's mailbox Using Outlook 0
D Outlook 2013 changing iCloud reminder time? Using Outlook 0
M OUTLOOK 2013 CONTACT PROPERTIES Using Outlook 0
J Object Variable or With Block Not Set Error in Outlook 2016 and not Outlook 2013 Outlook VBA and Custom Forms 3
P Outlook 2013 puts replies in Outbox Using Outlook 1
P Contacts gone missing in Outlook 2013 POP Using Outlook 4
M Outlook 2013 Using Outlook 1
P MS OUTLOOK 2013 - Adding Sender on the CC line Using Outlook 5
P MS OFFICE 2013 - Outlook locking up when using the sent on behalf of feature in VB Using Outlook 3
I Outlook 2010, 2013 will not open .msg or .eml files Using Outlook.com accounts in Outlook 1
Jeff Davis Help fix my Outlook 2013? Using Outlook 28
J Outlook 2013 hanging for unknown reason Using Outlook 1
O Outlook 2013 Problems sending large mails Using Outlook 4
K Rebuilding Outlook 2013 from Outlook.com after OS rebuild Using Outlook.com accounts in Outlook 2
O Windows 10 x64 Outlook 2013 - URL does not open (anymore) Using Outlook 3
J Will BCC messages still deliver if TO address fails Outlook 2013 Using Outlook 3
Liz Schneider PST from Outlook 2013 is now IMAP folders in 2016 Using Outlook 10

Similar threads

Back
Top