Outlook 2013 contact view keeps resetting


Outlook version
Outlook 2013 64 bit
Email Account
I prefer to view "people" as cards, not the new 2013 format. When I change the view to cards, I subsequently encounter 3 problems: 1) when I apply the view to all contact folders and subfolders, some change to the card view and some stubbornly retain the default view; 2) on occasion, Outlook to reverts to the default view, which is very irritating since I have to reset to the card view (I haven't been able to discern a pattern of when this happens); and 3) my view preferences aren't saved, so that restarting Outlook 2013 reverts to the original view. I have this same problem viewing email, calendars, etc. Any thoughts on how to preserve my preferences for viewing?

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
1. It sounds like some have a 'one-off view' - try restarting outlook with the /cleanviews switch.

In the Start menu, search field or Windows key+R to open the Run command, type

outlook.exe /cleanviews

and press enter. Note, there is a space between outlook.exe and the /.

For more info, see

How to Reset the View on Outlook folders - Outlook Tips

cleanviews may fix the other problems as well - # 3 could indicate that outlook is not closing cleanly and is reverting to the old settings. Dop you have any addins - like sync utilities - that could be keeping outlook open?