Office 365 - Contacts Sort First, Last instead of Last, First. How to Reset?

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kburrows

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
My Office 365 account did something strange yesterday. My contacts have always sorted Last Name, First Name. I was looking up a contact and realized it was now sorting First Name, Last Name. In the contact view, the File As now shows First Last on all contacts. If I create a new contact, it shows correctly as Last, First. I have checked all the sort settings and they all also show Last, First. How can I reset the view without going to each contact and updating the File As name order?

Thanks!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

kburrows

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
I don't think the Macro would apply. Checking the contacts, the Name fields are correct. I ended up changing them manually. I lost all my custom File As sorting as well (ex., I am a Dell Partner and I had 20 contacts that were filed as Dell (First Name, Last Name) that were reset) and had many contacts that were corrupt and would crash Outlook when I tried to open them. I could recover a contact by sending it back to myself as a vCard, deleting the original contact and then adding it back. I had about a dozen of these out of about 700 contacts. Once I worked through all of the contacts, all my other devices re-synced and everything has been updated to show the correct sorting.

I do sync with an Phone through Office 365, but have had no issues with the sync and settings. They are I their own world with how they sort and show contacts anyway. I haven't imported any contacts.

The sorting issue started after I rebooted on Patch Tuesday. Could there have been an Outlook update that changed or reset the sorting? I noticed that Recover Deleted is now in the folder right-click options and Empty Folder has been moved down.

Thanks for the quick response!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
There was a potentially bad patch - it only affects some users and we think you need certain addins installed to be affected. The crashing should like a problem with an earlier update. Do you get an error message? If it mentions wwlib.dl, the problem could be http://support.microsoft.com/kb/2817631 -
 

kburrows

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
No errors when Outlook shut down and no errors in the event logs for Outlook other than the errors where Outlook shut down and restarted. I do not have the patch installed.
 
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