IMAP: email is too large

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Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
After I reinstalled Outlook and changed the email from POP to IMAP (the same computer you helped me with a few days ago), everything was fine until I copied a fairly large number of email from the Sent folder in the old pop pst file to the Sent folder in the new IMAP file (so she could have easier access to the old sent items). Then Outlook started popping up messages saying: "your IMAP server wants to alert you: The email is too large, limit size to less than 20 MB."

I assume some of the sent emails had large attachments, so I deleted (or so I thought) all the emails I put in the IMAP sent folder, but the message keeps coming. Any ideas how I might fix this? Any way to find out specifically what emails Outlook is unhappy with? Or should I just completely empty the Sent folder?

Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Did you also empty the trash folder? If that doesn't help, and assuming everything is either on the imap server or backed up, close outlook and delete the imap data file. It will rebuild it, without the large message. If the imap server supports larger messages, you can set a reg key to allow larger sizes.
 
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