BCM Crashing with Add-in Enabled in User Mode

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John Wall

New Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server

Odd problem - I'm using Outlook 2013 from a 365 install (32 bit version running on win 8.1 64 bit OS). I've downloaded and installed the full version of BCM. I was able to see and work with the sample data when I first installed BCM from my regular user account (i.e. I did not have to run outlook as administrator).

I then created a new BCM DB for my own user. This caused Outlook to crash after the DB was created.

I then ran outlook using a right click, "run as administrator", everything works - I was able to restore data from my last BCM backup.

Running outlook as a regular use, BCM isn't shown, so I go into options, add-ins, manage add-ins for .com and I click on the two BCM entries. Pressing OK, I wait about 10-15 seconds and BCM fails to run. After that outlook crashes.

Oddly, if I select only one option (either BCM for Outlook, or BCM Loader for outlook) on the manage add-ins, BCM starts to work. However, in this case, I close outlook and run outlook as a regular user again, and the add-in I selected has the check mark cleared.

At the moment, I seem to have two options if I want to use BCM and Outlook 2013:

1) I can go to the start screen and run outlook as an administrator

2) I can go into manage add-ins whenever I want to use BCM, select one of the BCM options and not the other, but I need to do this every time.

Anyone have any idea what might be going on?

Thanks in advance for any suggestions I can use to track down what's going on and fix this issue!


Does it work correctly with only one of the addins enabled?

If Outlook won't crash on you, you can use a registry key set the addins to load with outlook. Change the load behavior here: HKLM\Software\Microsoft\Office\Outlook\Addins - find the BCM addin in the list and change it to loadbehavior = 3 and see if that works.
Hi Diane, I'm having a related problem and wonder if you can help?

I run Outlook 2010 on Windows 7 with BCM identically on two connected machines (a desktop that hosts the database and a laptop that connects to it). 50% of the time everything works perfectly, but the rest of the time I have these ongoing problems on the host machine that are causing me to lose confidence in both Outlook and BCM.
  • If I leave Outlook for any length of time unused, it crashes
  • Outlook often crashes for no apparent reason when I'm in the middle of something on BCM
  • When I add a task in Outlook calendar view the task and the one above disappear completely
  • When I move an appt in calendar all the details disappear
  • Sometimes when I'm working in a BCM contact form I see random problems such as not being able to see certain tabs or getting the message - BCM could not complete the last task.
  • The reminder window is constantly popping up and alerting, making it impossible to use the speakers (eg for Skype) with Outlook open

I've run Outlook in Safe Mode and Outlook itself seems to work fine, but although I can open the Welcome window in BCM, none of the data will show. Not sure if this is how it's supposed to be anyway in safe mode?

I've looked at the add-ins and when I disable Business Contact Manager for Outlook, all seems to work well.

I have my whole business in BCM and the setup is perfect for me except for the fact I can't get it to work consistently.

Please can you help?

Many thanks

Claire :(
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