BCM connection problem

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J

JonathanL

I have a server running SBS 2003 with BCM for Outlook 2007.

The users are experiencing the following.

BCM does work but it flashes the message "Attempting to connect to shared
database" every so often and minimizes the email that the customer is working
on and then it goes through a search. The customer then has to click on their
email again to bring it to focus to continue working on it.

This recently started happening so I am at a loss as to know what to do. I
rebooted the server an hour ago for another issue (ntbackup & vss) and the
customer says that this BCM issue has been happening steadily since the
reboot. It was happening before but it sounds like it's really bad now.

I had found the BCM SQL Server Startup Service service not running (it's set
to Automatic) right after the reboot and started it without issue so
apparently the service not running is not causing this problem for the
customer sinc the problem is continuing after I started the service.

Anyone have an idea where to start looking for the cause of this problem?
 
L

Luther Blissett

On Aug 24, 12:40 pm, JonathanL <Jonath...>
wrote:
> I have a server running SBS 2003 with BCM for Outlook 2007.
>
> The users are experiencing the following.
>
> BCM does work but it flashes the message “Attempting to connect to shared
> database” every so often and minimizes the email that the customer is working
> on and then it goes through a search. The customer then has to click on their
> email again to bring it to focus to continue working on it.
>
> This recently started happening so I am at a loss as to know what to do. I
> rebooted the server an hour ago for another issue (ntbackup & vss) and the
> customer says that this BCM issue has been happening steadily since the
> reboot. It was happening before but it sounds like it's really bad now.
>
> I had found the BCM SQL Server Startup Service service not running (it's set
> to Automatic) right after the reboot and started it without issue so
> apparently the service not running is not causing this problem for the
> customer sinc the problem is continuing after I started the service.
>
> Anyone have an idea where to start looking for the cause of this problem?


I haven't heard of the minimizing-email-form-window problem before.

Does the customer have BCM configured to use an offline database?
 
J

JonathanL

I've sent a query to the custmer so we'll see what she says.

Jonathan

"Luther Blissett" wrote:

> On Aug 24, 12:40 pm, JonathanL <Jonath...>
> wrote:
> > I have a server running SBS 2003 with BCM for Outlook 2007.
> >
> > The users are experiencing the following.
> >
> > BCM does work but it flashes the message "Attempting to connect to shared
> > database" every so often and minimizes the email that the customer is working
> > on and then it goes through a search. The customer then has to click on their
> > email again to bring it to focus to continue working on it.
> >
> > This recently started happening so I am at a loss as to know what to do. I
> > rebooted the server an hour ago for another issue (ntbackup & vss) and the
> > customer says that this BCM issue has been happening steadily since the
> > reboot. It was happening before but it sounds like it's really bad now.
> >
> > I had found the BCM SQL Server Startup Service service not running (it's set
> > to Automatic) right after the reboot and started it without issue so
> > apparently the service not running is not causing this problem for the
> > customer sinc the problem is continuing after I started the service.
> >
> > Anyone have an idea where to start looking for the cause of this problem?

>
> I haven't heard of the minimizing-email-form-window problem before.
>
> Does the customer have BCM configured to use an offline database?
>

 
J

JonathanL

I found out that no one in the office using BCM has it configured to use an
offline database. They don't fully understand what that is for but they know
they didn't do anything like that when setting up BCM on their PCs.

BTW, I know nothing about BCM so I can't answer any questions they have
which is why I'm here.

However, the problem seems to have disappeared for now and I believe I know
why. On the SBS server, one of the processes that is part of the HP
Management set of tools was taking up 50% of CPU time. This process should
take hardly any and so I think with 50% of the CPU being hogged by this
errant process, something in SBS involving BCM wasn't working properly and so
causing the problem on their PCs. I've disabled the service responsible for
the process I found in Task Manager and since then BCM has been working fine.

So I'm going to completely uninstall the HP Management tools from the server
and reinstall the HP ProLiant Support Pack and watch to see if that process
behaves or starts hogging the CPU again.

Jonathan

"Luther Blissett" wrote:

> On Aug 24, 12:40 pm, JonathanL <Jonath...>
> wrote:
> > I have a server running SBS 2003 with BCM for Outlook 2007.
> >
> > The users are experiencing the following.
> >
> > BCM does work but it flashes the message "Attempting to connect to shared
> > database" every so often and minimizes the email that the customer is working
> > on and then it goes through a search. The customer then has to click on their
> > email again to bring it to focus to continue working on it.
> >
> > This recently started happening so I am at a loss as to know what to do. I
> > rebooted the server an hour ago for another issue (ntbackup & vss) and the
> > customer says that this BCM issue has been happening steadily since the
> > reboot. It was happening before but it sounds like it's really bad now.
> >
> > I had found the BCM SQL Server Startup Service service not running (it's set
> > to Automatic) right after the reboot and started it without issue so
> > apparently the service not running is not causing this problem for the
> > customer sinc the problem is continuing after I started the service.
> >
> > Anyone have an idea where to start looking for the cause of this problem?

>
> I haven't heard of the minimizing-email-form-window problem before.
>
> Does the customer have BCM configured to use an offline database?
>

 
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