This only happens in one particular circumstance.
My friend likes to open the HP scanner software and select Scan to Email. It then creates a pdf file, opens an Outlook 2013 new message, and the pdf file is attached. She adds the recipient address and some text in the body. But when she sends the email, the recipient gets the attachment but the text in the body is missing. If you look at the email copy in the Sent folder, the text is missing there too.
If you create a new email the usual way and attach the pdf, there is no problem.
I also notice that when the email is initiated by the HP software, the signature which is always added automatically in New Messages is not there, though you can add it manually.
This problem has only started happening in the last few days. She has used the software like this almost daily for the last 6 months.
Any ideas?
Thanks
My friend likes to open the HP scanner software and select Scan to Email. It then creates a pdf file, opens an Outlook 2013 new message, and the pdf file is attached. She adds the recipient address and some text in the body. But when she sends the email, the recipient gets the attachment but the text in the body is missing. If you look at the email copy in the Sent folder, the text is missing there too.
If you create a new email the usual way and attach the pdf, there is no problem.
I also notice that when the email is initiated by the HP software, the signature which is always added automatically in New Messages is not there, though you can add it manually.
This problem has only started happening in the last few days. She has used the software like this almost daily for the last 6 months.
Any ideas?
Thanks