Send/Receive All Folders doesn't show Progress status

[kkha]

I'm using Outlook 2010 in Windows 7 64bit. When I click 'Send/Receive All Folders', Outlook Send/Receive Progress box doesn't show up. I've tried every suggestions on the net. Please help.

 

[Forum Admin]

On the Send and Receive ribbon, what happens when you click the Show Progress button?

 

[kkha]

It always says that the tasks have completed successfully. When I pin the box and leave it open when I click Send/Receive All Folders, it doesn't show the progress of sending or receiving like older outlook versions but just show the main progress bar at the top.

 

[Diane Poremsky]

Find and delete or rename the SRS file and restart outlook. See if that fixes the problem.

paste this line into the address bar of windows explorer and press enter:

%USERPROFILE%\Application Data\Microsoft\Outlook

to open windows explorer to the location where the srs file is.

from Outlook Tips | Where are my Outlook Files?

 

[kkha]

Hi Diane,

I've renamed the srs file which is located in %USERPROFILE%\AppData\Roaming\Microsoft\Outlook and it still acts the same. Nothing has changed.

KK

 

[Diane Poremsky]

That leaves two things left to try: scanpst or a new profile.

 

[kkha]

Hi Diane,

I've tried creating a new profile and it didn't work either so how do I do the scanpst?

KK

 

[Diane Poremsky]

Instructions are here - Outlook Tips | How to use Scanpst.exe to repair Outlook data files - fingers crossed.

 

[kkha]

Hi Diane,

I really appreciate your help. Maybe I'm not giving you full description of my outlook. The email is hosted by our email server at work. We use Exchange 2003. Will it give me a different answer to troubleshoot? I don't have the .pst file in my %USERPROFILE%\AppData\Roaming\Microsoft\Outlook, only .ost file.

KK

 

[Diane Poremsky]

Yeah, it does change things. How big is your ost file? You can delete it and let outlook rebuild it if its not too big.

 

[kkha]

It was more than 400MB. I deleted it and started Outlook and it still acts the same. Nothing changed again.

 

[Diane Poremsky]

Have you used the repair option yet - go to control panel, add remove programs and repair office.

 

[kkha]

I did that too. Its still the same. Thank you so much for all the trouble but this is a tricky one.

 

[Forum Admin]

Tricky is an understatement Oh, wait. Dumb, dumb, dumb of me not to notice your account type. Exchange accounts aren't listed as tasks because the aren't enabled for send and receive. Outlook and Exchange talk every few seconds and as mail arrives, it gets pushed to outlook so it doesn't need to be enabled in for S/R. The progress dialog is for other accounts.

Use Ctrl+Alt+S to open the send receive dialog. Click Edit. The Exchange accounts have a red x, others have sync arrows. If you check a box to include the exchange account in send and receive, outlook will stop talking to exchange and act like pop3, getting mail only during send and receives and will be listed in the SR progress dialog. While you can test this, i recommend keeping the settings on the default - exchange is not checked to be included in the S/R.

Sorry for not picking up on that days ago.

 

[kkha]

That's great. Thank you so much for letting me know all these and helping me out. I really appreciate your expertise. All the best to you.

KK