Sync issues

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DLG

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Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I have a client that moves items from his sent items into another folder. Sometimes when he does this he receives a synch error message. He then double-clicks the message to resolve the issue. It shows two lines one with a message using his last name, first name middle initial and the other showing as sent using his email address.

last name, first name middle initial
username@company.com

If he says keep both then he obviously has two of the same message.

Any ideas on how to resolve?
 
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