Send/Receive Stuck

J

jzlata

New Member
OS Version(s)
  1. Windows
Outlook version
Outlook 2019 64-bit
Email Account
Exchange Server
Operating system::    Windows 11
Outlook version:     2019
Email type or host:    Exchange
So, this just started happening recently. Whenever I perform a manual send/receive in Outlook 2019 everything complete except for two Microsoft Exchange accounts. These accounts update properly when starting outlook but not when a manual send/receive is performed. All I get is a processing message in the dialog. It never completes. I've tried Scanpst, creating a new profile, disabling all of my rules and even deleted all of the accounts and readded them manually. When viewing Send/Receive Progress and selecting an account that processing the message reads "Offline Address Book Connecting to Microsoft Exchange" even though download offline address book is not selected in the send/receive options for the account in question. I've done exhaustive searches online to try and resolve this with no luck. Any suggestions would be greatly appreciated
 
I would definitely update the address book manually... but I would also delete the SRS file for the profile and let Outlook recreate it.

Type or paste the following into File Explorer's address bar then press Enter to open File explorer to the folder where the SRS file is stored and delete it.
%appdata%\Microsoft\Outlook

This will reset all of your send/receive settings back to the default. Exchange accounts will have a red x and are not to be enabled for send /receive - exchange syncs as mail arrives.

Go to Send/Receive settings (Ctrl+Alt+S) and change the check every 30 min to 5 min. Do not go lower than 5 min, but higher is ok.
 
Thank you Diane. This appears to have worked
 
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