Outlook 2013 IMAP to Gmail failing

Status
Not open for further replies.

Bill Marshall

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I have a new machine running Windows 8.1 with Office 2013 installed. I have tried repeatedly to set up Outlook without success, and used Best Buys “Geek Squad” to try to do the same with out success. The problem seems to be that the Gmail servers don’t recognize the IMAP attempt. The error message is to contact my Internet Service Provider which is Verizon (FIOS), but they have no solution either. All other aspects of the wireless communication from the machine to the router work perfectly: wireless printing, computer connection to internet, and several phones and tablets are connected and working correctly.

On another (older) machine I am running Windows EX and Outlook 2003 with an IMAP link to the same Gmail account with a wired connection. It works perfectly.

Any suggestions to resolve this would be appreciated.

Bill
 

Bill Marshall

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
After posting this query, I continued searching for an answer to the problem. Using IMAP with Google e-mail (and others I suppose) needs special handling if you use 2-step authentication for new accesses to your e-mail. Google provides a 16 digit specific use pass-code which is what is needed if you use the 2 step authentication process. Once I obtained that password, the IMAP process proceeded smoothly--which is what I had expected in the morning when I started it.
See https://support.google.com/accounts/answer/180744?hl=en for instructions on generating an outlook specific password.

There is no mention of this in the many instructions around, and I don't take credit for discovering it. I picked it up deep in a thread about this kind of problem in another forum. I hope this saves many others the frustration I went through.

Bill
 

Forum Admin

Senior Member
Right, 2 step auth requires using an app password, not your real password. Not too many sites support 2 step authorization and even fewer require it - but most mail clients need the app password since they can't bring up the authorization screen and have no way to tell you that you might need an app password.

I think the reason you don't see much about it is that not a lot of people use it, and it's hard to troubleshoot unless you think to ask. I probably would not have asked about it based on your first post - i would have asked about firewalls and security software.

http://www.outlook-tips.net/tips/tip-1090-twofactor-authentication-outlook/
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
D Outlook 2013 Yahoo IMAP Sync problems Using Outlook 1
Liz Schneider PST from Outlook 2013 is now IMAP folders in 2016 Using Outlook 10
L Gmail POP, Android IMAP, Outlook 2013 setup close Using Outlook 5
P Outlook 2013 and IMAP: Two popular issues Using Outlook 3
K Outlook 2013 Outlook 2013 no longer syncing 1 of 5 IMAP accounts Using Outlook.com accounts in Outlook 0
D is it possible to have both a POP and IMAP account in Outlook 2013? Using Outlook 5
B Outlook 2013 IMAP folder showing 0KB file size Using Outlook 10
T Cannot successfully add gmail IMAP account to Outlook 2013. Using Outlook 1
Fozzie Bear Outlook 2010 or 2013 Dual Configuration Exchange + IMAP Exchange Server Administration 6
D How to force full message download for all Gmail messages in all folders with IMAP in Outlook 2013 Using Outlook 1
M Can't delete imap email from Outlook 2013 Using Outlook 4
Commodore Weirdness with iCloud IMAP folders in Outlook 2013 Using Outlook 4
DBoss Outlook 2013 as offline GMail IMAP Sync Using Outlook 1
S Drafts in Outlook 2013/Outlook.com with EAS & IMAP Using Outlook.com accounts in Outlook 5
A Outlook 2013 IMAP using Google Mail App not syching Sent Mail Using Outlook 3
Chris Smith Outlook 2013 will not retrieve my IMAP mail Using Outlook 1
R Outlook 2013 - IMAP & Rules Broken Using Outlook 1
R Outlook 2013 IMAP Sync Issues Using Outlook 1
J Outlook 2013 - changed an account from POP3 to IMAP, POP3 'Phantom' appears Using Outlook 15
M Outlook 2013 EAS, 3 imap accounts. Meeting invites not synced to outlook.com Using Outlook.com accounts in Outlook 1
D Outlook 2013 stopped synchronizing with my IMAP account Using Outlook 0
N No IMAP folders in Outlook 2013? Using Outlook 0
L Outlook 2013 not syncing imap unless the "Inbox" folder is clicked on.. Using Outlook 2
H Outlook 2013 issue with imap zimbra Using Outlook 1
mikolajek Outlook 2013 IMAP actions (message move / delete etc.) significantly delayed Using Outlook 0
L Outlook 2013 IMAP account is deleting e-mails from my inbox - help!!! Using Outlook 3
J Outlook 2013 - Rules and Alerts for POP3/IMAP Accounts Using Outlook 1
S Outlook 2013 IMAP Issues Using Outlook 6
P Outlook 2013 Calendar Archiving Using Outlook 0
T Compuserve, Yahoo, Oath2 and Outlook 2013 Using Outlook 4
Paula S. Outlook 2013 won't recognize new password Using Outlook 4
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
X Using Outlook 2013 and Outlook 365 Using Outlook 1
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
J Outlook 2013 Change color of text in data fields of contacts in Outlook 2013? Using Outlook 10
Commodore Outlook (2013) issues with icloud.com mail Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
P Outlook 2013 "Item could not be moved - still an issue for Outlook 2013 Using Outlook 0
M Creating an RSS Feed **FROM** Outlook 2013 Calendar. Using Outlook 5
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
B Outlook 2013/Exchange 2013 - Conf Rooms not fully booking "resolved conflict" meetings Using Outlook 3
G Can't create Folder Groups in Outlook 2013 Using Outlook 0
A Run time error 424. object required in outlook 2013 Outlook VBA and Custom Forms 10
Rupert Dragwater Several questions regarding Outlook 2013 Using Outlook 9
P Outlook 2013 opens with FILE tab selected. Using Outlook 3
I How to display sender's name instead of email address in outlook 2013 message Using Outlook 5
Z Outlook 2013 Gmail IMPA emails not showing dates only showing times Using Outlook 1
B Forward every other email in Outlook 2013 Outlook VBA and Custom Forms 2
P Synching Outlook 2013 Notes with iPhone 8 Using Outlook 1
N Outlook 2013 Folder View Using Outlook 8

Similar threads

Top