Outlook 2013 and IMAP: Two popular issues

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pkarmouche

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
There are two issues I have with Outlook 2013 that are also discussed in other forums but have not been properly addressed by Microsoft.

Diane, specifically, you might know how to get these issues attention at MS? After validating, of course:

Both issues are IMAP (Gmail).

1. Message Flag
When I set a message flag on Gmail (webmail) it does not become flagged in Outlook. However, if I flag a message in Outlook, it does become flagged in Gmail. It appears that Outlook will set (or remove) flags from the IMAP server - but it NEVER reads the flags to set/remove. Other clients work as expected.
2. Attachment icon (paper clip)
Some messages containing attachments in the inbox do not display the attachment icon in the list of messages. If I move one of the offending messages to another (non-IMAP) folder, the icon appears - but moving it back to the IMAP folder causes it to disappear.
Oddly, I can sort or filter messages for attachments, and these offending messages are included in the results - but the paper clip does not appear.
I cannot find a common cause, it happens with different attachment types, seemingly randomly.
Other clients synchronizing with the IMAP server display an attachment icon as expected.
Thank you for any attention you can get these issues.

Best regards,
Paul
 

pkarmouche

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Hello,

I learned last night that windows update does not apply updates to Office 2013. After updating office, the IMAP message flag issue is resolved.

However, messages with attachments (seemingly randomly) still do not present the paper clip icon... and it is this issue which has the greatest number of unresolved support posts on the MS forums.

Paul
 

rogerstanley

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
HI Folks,
A somewhat similar problem...
2013 Outlook. I right-click on attachment icon. Choose "remove attachment". Save/close.
Here's the problem: The file size remains as it was before trying to delete the attachment. Also, the paper clip icon remains alongside the message. Please help.
Thank you,
Roger
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
HI Folks,
A somewhat similar problem...
2013 Outlook. I right-click on attachment icon. Choose "remove attachment". Save/close.
Here's the problem: The file size remains as it was before trying to delete the attachment. Also, the paper clip icon remains alongside the message. Please help.
Thank you,
Roger
Did it just start doing this recently?
 
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